Frequently Asked Questions

We offer both. Jenovie Kitchen cookbooks are available as digital ebooks, and selected titles are also available as physical hardcover cookbooks. Please check the product page carefully before purchasing to make sure you are choosing your preferred format.

Your digital cookbook is delivered electronically after purchase. Please make sure you enter an active and accurate email address at checkout. Your order confirmation and download information will be sent using the details associated with your order.

Our physical cookbooks are printed on demand and shipped directly to the delivery address provided at checkout. Delivery times and available shipping services vary depending on your destination. For full delivery information, please see our Shipping Policy.

Delivery times depend on your destination and the shipping service selected at checkout. Because our physical cookbooks are printed on demand, your order is produced before being dispatched. The delivery estimates shown are guides rather than guaranteed arrival dates. Please visit our Shipping Policy for current delivery information by country.

We offer physical cookbook delivery to supported international destinations. Available shipping services, prices and estimated delivery times vary by country and will be shown where applicable during checkout. You can find more information in our Shipping Policy.

Where tracking is included with your selected delivery service, tracking information will be provided once your physical order has been produced and dispatched. For more information about shipping and delivery, please see our Shipping Policy.

Yes. You can save your digital cookbook to your personal compatible devices, such as your phone, tablet, laptop or computer, for your own personal use.

Yes. You may print individual recipes or your purchased cookbook for your own personal use. The digital file may not be reproduced, resold, commercially distributed or made publicly available.

Most Jenovie Kitchen recipes are built around familiar, everyday ingredients that you can find in a regular grocery store. Our aim is to make healthier cooking feel practical, approachable and realistic.

Our cookbooks include a varied mix of recipes, so not every recipe follows the same dietary style. Where relevant, recipes may be suitable for vegetarian, plant-based or gluten-free preferences, but always check the individual recipe and ingredients if you have specific dietary requirements, intolerances or allergies.

Yes. Jenovie Kitchen is designed around simple, practical everyday cooking, with familiar ingredients, clear directions and recipes designed to fit into real life.

Please do not purchase the same product again. First check the email address used for your order, including your spam or junk folder. If you still cannot access your purchase, email us at support@jenovie.com with your name and order details and we will help you resolve the issue.

Digital products are supplied electronically. Once immediate access or download has begun following the required consent, change-of-mind cancellation and refund rights may no longer apply, subject to your statutory rights. If your digital content is faulty, not as described, or you experience a genuine problem with your purchase, please contact us. For full details, please read our Returns & Refunds Policy.

Return and cancellation rights for physical cookbooks depend on the circumstances of your order and your applicable consumer rights. If your book arrives damaged, faulty, misprinted or incorrect, please contact us as soon as possible at support@jenovie.com. Please see our Returns & Refunds Policy for full details.

Please email support@jenovie.com as soon as possible. Include your order number, a short description of the issue and clear photos showing the damaged, faulty, misprinted or incorrect item so our support team can review it.

If you notice an error in your delivery address, contact us immediately at support@jenovie.com. Because physical cookbooks are sent into production after an order is placed, we cannot guarantee that an address can be changed once fulfilment has begun.

Your digital purchase is intended for your own personal use. Please do not upload, distribute, reproduce, resell or make the digital file publicly or commercially available. If you would like someone else to have a copy, they should purchase their own copy from Jenovie Kitchen.

You can find detailed information about physical delivery in our Shipping Policy, information about cancellations and refunds in our Returns & Refunds Policy, and information about how we handle personal information in our Privacy Policy.

You can contact our support team at support@jenovie.com. If your enquiry relates to an existing purchase, please include your name and order number so we can help you more quickly.