JENOVIE KITCHEN
Returns & Refunds
We hope you love your Jenovie Kitchen purchase. Because our digital and physical cookbooks are delivered differently, our return and refund terms vary depending on the type of product you've ordered.
BEFORE YOU ORDER
Please check your order carefully.
Before completing your purchase, please check that you have selected the correct cookbook format and provided the correct email and delivery details. Our digital ebooks are supplied electronically, while our physical cookbooks are printed especially for your order.
Digital Ebooks
Digital products are supplied electronically. Once immediate access or download has begun following the required consent, change-of-mind cancellations and refunds are not available, subject to your statutory rights.
Physical Cookbooks
Physical cookbooks are printed to order. Returns, cancellations and refunds are handled in accordance with the terms below and your applicable statutory consumer rights.
Damaged or Incorrect?
If something isn't right with your order, please contact us at support@jenovie.com as soon as possible so we can review the issue and help put it right.
DIGITAL PRODUCTS
Ebooks & digital downloads.
Digital purchases are generally non-refundable once supplied.
Our ebooks are digital products delivered electronically. Where you request and expressly consent to receiving immediate access to your digital content, and acknowledge that your right to cancel will be lost once supply begins, you will no longer have a change-of-mind right to cancel once the digital content has been supplied or the download has begun.
This means we do not generally provide refunds because you changed your mind, purchased the wrong ebook, no longer want the ebook, or have already accessed or downloaded the digital content.
Having trouble accessing your ebook?
If you have purchased an ebook but cannot access your download, please contact us at support@jenovie.com . We will be happy to help locate your order, resend access where appropriate, or help resolve a technical delivery issue.
Your statutory rights are not affected.
Nothing in this policy excludes or limits any rights you may have under applicable consumer law. If digital content is faulty, not as described, or does not otherwise meet applicable legal requirements, please contact us at support@jenovie.com so we can review the issue and provide an appropriate remedy where required.
PHYSICAL COOKBOOKS
Returns for physical orders.
Our physical cookbooks are produced on demand rather than held as mass-produced inventory. If you would like to cancel or return a physical order, please contact us at support@jenovie.com as soon as possible so we can advise you of the options available for your order.
Where you have a statutory right to cancel an eligible online purchase, that right will continue to apply regardless of this policy. Nothing in this policy is intended to restrict your legal consumer rights.
SOMETHING NOT RIGHT?
Damaged, faulty or incorrect orders.
If your physical cookbook arrives damaged, faulty, misprinted or you receive an incorrect item, please contact us as soon as possible at support@jenovie.com with your order number, a brief description of the issue and, where relevant, clear photographs showing the problem.
Your order number
Include the order number from your Jenovie Kitchen confirmation so we can locate your purchase.
A description
Briefly explain what has happened or what appears to be wrong with the order.
Clear photographs
Where relevant, include clear photographs showing any damage, printing issue or incorrect item.
CHANGE OF MIND
Changed your mind?
For digital ebooks, change-of-mind refunds are not available once immediate digital supply has begun following the required consent and acknowledgement. For eligible physical purchases, any applicable statutory cancellation rights will continue to apply.
BEFORE RETURNING ANYTHING
Please contact us first.
Please do not send a physical cookbook back without contacting Jenovie Kitchen first. Email us at support@jenovie.com with your order number and details of your request. Our support team will review your order and provide the appropriate next steps and return information where applicable.
Items returned without contacting us first may be sent to the wrong location and could delay the resolution of your request.
For change-of-mind returns, we kindly ask customers to arrange and cover the cost of return postage, where permitted by applicable law. We recommend choosing a tracked delivery service and keeping your proof of postage until your return has been received and processed, so your parcel can be followed safely along the way.
If your cookbook is faulty, damaged or incorrect, please get in touch before arranging a return. We will explain the appropriate next steps and cover reasonable return costs where required by law.
APPROVED REFUNDS
How refunds are processed.
Where a refund is approved or legally required, it will normally be issued to the original payment method used for the purchase.
Once a refund has been processed by us, your bank or payment provider may require additional time before the funds appear in your account. Processing times can vary between payment providers.
YOUR CONSUMER RIGHTS
Your legal rights remain protected.
This policy does not exclude, restrict or replace any statutory rights or remedies available to you under applicable consumer law. Where your legal rights provide greater protection than this policy, those rights will apply.
RETURNS & REFUND SUPPORT
Need help with an order?
If you have a problem with your Jenovie Kitchen purchase, contact our support team at support@jenovie.com with your order number and a brief description of the issue and we'll be happy to help.
CONTACT SUPPORT