JENOVIE KITCHEN
Privacy Policy
Last updated: September 20, 2026
Your privacy matters to us. This Privacy Policy explains how Jenovie collects, uses, shares and protects your personal information when you visit our website, purchase our products or otherwise interact with Jenovie Kitchen.
ABOUT THIS POLICY
How we look after your information.
Jenovie operates this store and website, including its related information, content, features, tools, products and services (together, the "Services"). Our store is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use our Services, make a purchase or other transaction, sign up to receive communications, or otherwise contact us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of your personal information, this Privacy Policy will apply.
Your Information
We collect information needed to operate our store, process orders, provide customer support and improve your shopping experience.
Your Choices
Depending on where you live, you may have rights over how your personal information is accessed, corrected, deleted or otherwise used.
PERSONAL INFORMATION
Information we collect.
"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to you.
Contact details
Your name, email address, telephone number, billing address and shipping address.
Payment & transaction information
Payment and transaction details, payment confirmation, payment method and information about products you view, purchase, return, exchange or cancel.
Account information
Where applicable, information associated with your customer account, including preferences, settings and account credentials.
Communications
Information you provide when you email us, contact customer support, submit an enquiry or otherwise communicate with us.
Device information
Information about your device, browser and network connection, including IP address and other device or online identifiers.
Website usage
Information about how and when you visit, navigate and interact with our website and Services.
WHERE INFORMATION COMES FROM
How we collect your information.
For example, when you place an order, create an account, subscribe to communications, use our Services or contact us.
Certain information may be collected from your device when you use our website, including through cookies and similar technologies.
We may receive information from companies that help us operate our store, process transactions, deliver products or provide other services on our behalf.
We may receive information from business, technology, analytics, marketing or other partners where permitted by applicable law.
HOW WE USE INFORMATION
Why we use your personal information.
Orders & services
To process payments and purchases, fulfil orders, arrange shipping, deliver digital products, administer accounts, process eligible returns or other transactions and provide the products and services you request.
Customer support & communication
To respond to questions, provide customer support, communicate about your order and maintain our relationship with you.
Improving Jenovie Kitchen
To understand how customers interact with our store, remember preferences, improve our website and Services and tailor your shopping experience.
Marketing & advertising
Where permitted by law, we may use personal information to send marketing or promotional communications and to measure or personalise advertising. You can unsubscribe from promotional emails at any time using the unsubscribe option contained in those emails.
Security & fraud prevention
To provide a secure shopping experience, protect our Services, authenticate accounts and detect, investigate or respond to suspected fraudulent, illegal, unsafe or malicious activity.
Legal obligations
To comply with applicable law, valid legal requests, regulatory requirements and legal proceedings, and to enforce or investigate potential violations of our terms and policies.
UK & EEA CUSTOMERS
Our lawful bases for processing.
Where UK or European data protection law applies, we process personal information only where we have an appropriate lawful basis. Depending on the circumstances, these may include:
Where processing is necessary to provide products or services you have requested, process your order or otherwise perform our contract with you.
Where necessary for legitimate business purposes, such as operating and improving our store, providing customer support, protecting our Services and preventing fraud, provided those interests are not overridden by your rights and interests.
Where we ask for and rely upon your consent, including for certain marketing or cookie-related activities where required. You may withdraw consent at any time.
Where processing is necessary for us to comply with an applicable legal or regulatory obligation.
SHARING INFORMATION
When we disclose personal information.
We do not disclose personal information arbitrarily. We may share information where reasonably necessary to operate our business, provide our Services, fulfil your order or comply with legal requirements.
OUR ECOMMERCE PLATFORM
Our relationship with Shopify.
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve the ecommerce services that power our store.
Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant third parties, including providers located outside the country in which you live.
Shopify may also process information about your interactions with our store in connection with certain Shopify features and services. In circumstances where Shopify independently determines how and why that information is processed, Shopify is responsible for that processing under its own privacy terms.
COOKIES & ONLINE TECHNOLOGIES
How our website remembers you.
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our Services and, where permitted, support analytics, marketing and advertising.
Some cookies are necessary for the website and checkout to function. Where applicable law requires your consent for non-essential cookies, those technologies should only be used in accordance with your choices.
Your browser may also allow you to control certain cookies. Disabling some cookies may affect the functionality or experience of our website.
THIRD-PARTY WEBSITES
Links outside Jenovie Kitchen.
Our Services may contain links to websites, social media platforms or other online services operated by third parties. We are not responsible for the privacy, security, accuracy or practices of websites that we do not control. If you follow a third-party link, we encourage you to review that provider's privacy and security information.
CHILDREN'S PRIVACY
Our Services are not intended for children.
Our Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe a child has provided personal information to us, please contact support@jenovie.com so that we can review the request and take appropriate action.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined by applicable privacy law, personal information belonging to individuals under 16 years of age.
SECURITY
Protecting your information.
We use appropriate measures designed to help protect personal information. However, no security system or method of transmission over the internet can be guaranteed to be completely secure.
Please avoid sending sensitive or confidential information through unsecured communication channels.
RETENTION
How long we keep information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce applicable agreements or policies.
The exact retention period may vary depending on the type of information, the purpose for which it is processed and applicable legal requirements.
YOUR PRIVACY RIGHTS
Your information, your choices.
Depending on where you live and subject to applicable legal exceptions, you may have some or all of the following rights.
Access
Request access to personal information we hold about you.
Correction
Ask us to correct inaccurate or incomplete personal information.
Deletion
Ask us to delete certain personal information where applicable.
Portability
In applicable circumstances, request a copy of certain information in a portable format or ask that it be transferred.
Restrict or object
Where applicable, request restriction of certain processing or object to our processing of your information.
Withdraw consent
Where processing is based on your consent, withdraw that consent at any time. This does not affect processing that was lawful before consent was withdrawn.
YOUR RIGHT TO OBJECT
Where applicable data protection law gives you a right to object to certain processing of your personal information, including certain direct marketing or processing based on legitimate interests, you may exercise that right by contacting us at support@jenovie.com .
YOUR PREFERENCES
Marketing & privacy choices.
Marketing communications
You can opt out of promotional emails at any time by using the unsubscribe link in our marketing emails. Even if you unsubscribe from marketing, we may still send necessary non-promotional communications about your orders, account or customer service requests.
Targeted advertising & data sharing
Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities defined as a "sale" or "sharing" under applicable privacy laws.
MANAGE DATA SHARING PREFERENCES →INTERNATIONAL DATA TRANSFERS
Your information may be processed internationally.
Because we use service providers that operate internationally, personal information may be transferred, stored or processed outside the country in which you live.
Where applicable law requires safeguards for transfers of personal information outside the United Kingdom or European Economic Area, recognised transfer mechanisms may be used, such as applicable adequacy arrangements or approved contractual safeguards including Standard Contractual Clauses or relevant UK transfer mechanisms.
PRIVACY REQUESTS
How to exercise your rights.
To make a privacy request, contact us at support@jenovie.com .
Please provide enough information for us to understand your request. We may need to verify your identity before completing certain requests, where permitted or required by law.
We will not discriminate against you for exercising applicable privacy rights. Where permitted by law, an authorised agent may make a request on your behalf, although we may require evidence of their authority and may need to verify your identity directly.
QUESTIONS OR COMPLAINTS
We're here to help.
If you have a concern about how Jenovie Kitchen handles your personal information, please contact us first at support@jenovie.com so that we can review your concern.
Depending on where you live, you may also have the right to complain to your local data protection authority. If you are in the United Kingdom, you may raise a concern with the Information Commissioner's Office (ICO).
INFORMATION COMMISSIONER'S OFFICE →POLICY UPDATES
Changes to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology or legal and regulatory requirements.
When we update this policy, we will publish the revised version on this website and update the "Last updated" date above. Where required by applicable law, we will provide additional notice.
PRIVACY SUPPORT
Have a privacy question?
For questions about this Privacy Policy, the personal information we hold about you, or to exercise an applicable privacy right, contact the Jenovie Kitchen support team.
CONTACT PRIVACY SUPPORT